tk999's Privacy Policy

1. Introduction and Scope

tk999 treats its users' privacy as a top priority. This Privacy Policy clearly explains what information is collected about you when you use tk999's website, mobile app, or any other service, why it is collected, how it is used, and how securely it is stored.

This policy applies to all registered and unregistered users of tk999. By starting to use our services, you confirm that you have read and agreed to the terms of this policy. To learn about the general rules governing use of our services, please read our Terms and Conditions, which contain detailed rules on use of the service.

tk999 provides services only to persons aged 21 or above. Age is verified at the time of account registration, and we do not knowingly collect information from minors.

2. Data Collection — What Information We Collect

2.1 Information Collected at Registration

When you create an account on tk999, you are required to provide the following information:

• Full name (as shown on your national ID)
• Date of birth (for age verification)
• Mobile number
• Email address
• Password (stored in encrypted form)
• Preferred language (Bengali or English)

2.2 Financial Transaction Information

Financial information is collected during deposits and withdrawals. This includes the relevant number for your payment method (such as your bKash, Nagad, Rocket, or Upay number, or bank account details). Full card numbers or banking PINs are never stored on tk999's servers.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration and login time
• Record of pages visited and links clicked
• Gaming activity logs (bet amounts, win/loss records)

2.4 Identity Verification Information

For account verification purposes, you may be asked to provide an image of your National ID (NID) or another government-issued ID. This information is used to confirm your identity and prevent fraud.

3. Use of Data

Collected information is used only for the following purposes:

3.1 Service Operation and Account Management

Your information is used to keep your account active, process transactions, issue bonuses, and manage the overall gaming experience. This information is also needed to ensure the security of deposits and withdrawals.

3.2 Security and Fraud Prevention

Log data is analysed to detect suspicious activity, prevent unauthorised logins, and maintain account security.

3.3 Customer Support

Account information may be accessed to help tk999's 24/7 live chat and email support team resolve your issues. This process is fully secure.

3.4 Responsible Gaming

Your gaming behaviour is monitored to help keep you safe. In line with our Responsible Gaming Policy, if a risk of excessive gaming is identified, you may be warned or appropriate action may be taken.

3.5 Service Improvement

Anonymous statistics are analysed to improve the overall experience for users and to fix technical issues on the platform.

4. Sharing Data with Third Parties

tk999 does not sell your personal information or share it with third parties for marketing purposes. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

Only the minimum necessary information is shared with partners who handle payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, and fraud detection services. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

If lawfully required by a court order or any other legal process, tk999 may be obliged to provide information to the relevant authorities in accordance with applicable law in Bangladesh.

4.3 Business Transfers

In the event of a corporate merger or acquisition, user data may be transferred to the new operating entity. Users will be informed in advance of any such change.

5. Cookies and Tracking Technologies

The tk999 website uses cookies and similar tracking technologies. These technologies store small data files in your browser.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and remembering language preferences. The platform cannot function properly without them, so they cannot be disabled.

5.2 Analytical Cookies

Analytical cookies are used to collect information about which pages users visit most and where issues arise. The data obtained from these cookies is completely anonymous.

5.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may mean that the full tk999 service is no longer available to you.

6. Security Measures

tk999 uses industry-standard security technology to keep your information safe.

6.1 SSL Encryption

All communication between your browser and our servers is secured with 256-bit SSL encryption. You can confirm this by looking for the padlock icon in your browser's address bar.

6.2 Password Protection

Your password is never stored directly — it is kept only in encrypted form using a strong hashing algorithm. No tk999 employee can view your password.

6.3 Access Controls

Only authorised staff can access your information, and a record of every access is kept. The effectiveness of this system is regularly verified through internal security audits.

6.4 Response to Data Breaches

If a security breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to minimise any harm.

7. Data Retention Period

tk999 retains data only for as long as necessary.

• Data for active accounts is kept until the account is closed.
• Financial transaction records are retained for a set period to meet legal requirements.
• When an account is closed, unnecessary personal data is securely deleted.
• Information related to fraud investigations may be kept until the investigation is concluded.
• Anonymous statistical data may be retained indefinitely.

8. Your Rights and Controls

As a tk999 user, you have several rights over your own information:

8.1 Right to Access

If you want to know what information tk999 holds about you, you can contact our support team. We will provide the information after verifying your identity appropriately.

8.2 Right to Correction

If your account contains incorrect information, you can request that it be corrected. Some information can be changed directly from your account settings; for others, you will need assistance from the support team.

8.3 Right to Close Your Account

You can request to close your account at any time. Once the account is closed, your information will be securely deleted, except where required by applicable law or financial record-keeping obligations.

8.4 Opting Out of Marketing Communications

If you do not want to receive promotional emails or messages from tk999, you can change your notification preferences in your account settings.

9. Protection of Minor Users

tk999's services are strictly for persons aged 21 or above. We do not intentionally collect any information from those under the age of 21.

Age is verified at registration and, where necessary, confirmed through an ID document. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is using tk999, please notify our support team. For more information about responsible gaming, please read our Responsible Gaming Policy.

10. Policy Changes and Updates

tk999 reserves the right to update this Privacy Policy as needed. When a significant change is made to the policy:

• The update date on this page will be changed.
• Registered users will be notified by email or at the time of login.
• For major changes, a reasonable period will be given before the changes take effect.

Continuing to use tk999 after a change has been made will be taken as your acceptance of the updated policy. We therefore encourage you to check this page regularly to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team. tk999 provides support in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: directly from any page on the platform
• Email: [email protected]

You can send requests to exercise your rights (to access, correct, or delete your data) by email. We will do our best to respond as quickly as possible after receiving your request.

For general information about tk999, visit our About Us page, or use our FAQ section to find answers to common questions.